Do you work in Animal Science or Nutrition and need IT support?
The Food Chain Cluster IT team provides IT support for the departments of Animal Science and Nutrition. We use the UC Davis Service Hub ticketing system for managing tech support requests for the cluster. Use of the ticket system helps us prioritize requests and make sure nothing falls through the cracks. Attachments are OK and often helpful!
For most issue please email FoodChainIT@ucdavis.edu:
- Need help connecting to a departmental printer
- Want a new user account for a new employee
- Want to order new computer/peripheral/accessory/software application
- Need help installing, configuring, or using software or hardware
- Need assistance with a non-mission critical computer or software application not functioning correctly
- Can’t access particular website and would like access in next couple of days
- Want to create a new or modify an existing mailing list
- Have a non-mission critical question about how a system or application works
- Can’t print, but have other options for printing until resolved
For urgent issues please call 530-754-1689:
- Malfunctioning AV equipment while you are teaching or holding a meeting
- Need assistance with any IT issue that is preventing you from meeting a critical same-day deadline
- Network is down
- Email is not working
- Your computer will not power on or you can’t log on
- Can’t print and have no other options for printing
- Computer or peripheral is making a loud noise
- Cyber-Security event (possible hacking, virus, or malware)
Notification Emails
As work is completed on your ticket you will receive automated emails updating you on the status of your request. After the ticket is resolved you may occasionally receive a survey request to evaluate services. These surveys will help us identify any areas where we can improve and also see what we are doing right, but note that responding to the surveys is completely optional.
We are using the UC Davis Service Hub ticketing system (ServiceNow). When you submit a ticket by emailing FoodChainIT@ucdavis.edu you will receive an auto-reply from "UC Davis Service Desk.” Requests emailed to FoodChainIT@ucdavis.edu are routed directly to the Food Chain IT team members.
Please remember that IT staff will never ask you for your password. Please be sure to never respond to any email that looks like it is from “UC Davis Service Desk” asking for your password or other personal information via response to the email or by clicking on a link contained in the message (we will never ask you for that information).